Despite only being 2 days long, Richard was very sharp, informative and was able to connect with us all so well. He was very engaging and for me, this is vital to being able to learn and understand things better – What did you like most about this workshop?

Informative – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

My Business development team definitely experienced an insight into consultative sales process. Both new graduates and old timers benefited greatly. As a sales manager, "selling at a Higher level" will certainly help me achieve my objectives this year and beyond. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 7/10 – Were the topics covered in the right amount of detail?

The constant ten's in this survey are not laziness - I genuinely thought that the course was informative, interesting, and interactive. Richard couldn't have been more professional and engaging, his demeanour and experience allowed for a relaxed environment and the depth of his knowledge was impressive. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

• 10/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

A few points that Richard has made through this workshop and others; I have found beneficial i.e. the fact that you can waste a lot of time chasing the one customer who is never going to buy from you. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Informal nature, able to relax and speak openly. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

The fact that it was a great refresher for things you know (and some things you don't) that get lost in everyday life. I also liked the 95/5% listening/talking advice and the high impact questions - I am going to try it. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Covered just the right amount: not too slow to be boring or too quick to be incomprehensible. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

This session was very interactive and the atmosphere was comfortable which is great. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

The motivation test and the information surrounding the different categories and de-motivators – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 7/10 – Were the topics covered in the right amount of detail?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

The level of detail. The time to prepare something relevant to our company. The structured nature of the course which helped to build a process for dealing with prospects. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

The workship is well structured. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

Richards passion and enthusiasm was contagious. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Visual Examples – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

I find that learning about how to do something and actually doing it in practice can be 2 different things. I liked the fact that I was able to incorporate my own experiences and seek advice on that. The part about how to email/phone by finishing with an action I found useful. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Relaxed atmosphere; motivational trainer; engaging topics; relevant to my job role; applyable information – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

Interaction within the group. Presentation skills and delivery was exceptional. I didn't switch off once, which is very rare for me... – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

The material has been presented in a truly engaging way with just the right balance between the presentation and discussions - greatly enhancing the learning experience. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

It was a relaxed environment and I felt at ease at the workshop. I liked engaging in terms of giving my own experiences but also taking out activities through the session such as learning what motivates me. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

Take away paperwork (Magic 35 etc) Small group allowed for more one to one time Statical data/information – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 7/10 – Please rate your trainer's presentation skills and delivery
• 7/10 – How would you rate your instructor overall?
• 7/10 – Did the workshop achieve its objectives?
• 7/10 – Were the topics covered in the right amount of detail?

The fact it put us in a good place for the next session. Confidence of attendees now established and looking forward to the next session. – What did you like most about this workshop?

• 8/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

NICE INFORMAL BUT INFORMATION WAS GIVEN AND REMEMBERED – What did you like most about this workshop?

• 6/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your trainer overall
• 5/10 – Did the workshop achieve it's objectives?
• 5/10 – Were the topics covered in the right amount of detail?

I thought the trainer was excellent and very competent. His knowledge of selling and customer service was excellent and I liked his personable and relaxed training style. His organisation is something we'd potentially utilise for our own customer service training. I do think there is a need for training on marketing of voids best practice, in light of hard-to-let property challenges and welfare reform, which would be useful for ourselves and other participants. Perhaps this is something the NHC could look into as I'm sure you'd get a favourable response. Would it also be possible to share the 'tips' sheet that was circulated at the training? – What did you like most about this workshop?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your trainer overall
• 5/10 – Did the workshop achieve it's objectives?
• 6/10 – Were the topics covered in the right amount of detail?

Achieved goals as initially agreed and set out. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

Relaxed, engaging delivery. Content was exactly as requested by company. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 6/10 – Were the topics covered in the right amount of detail?

interaction – What did you like most about this workshop?

yes as it covers the topic in question – If someone were to ask you whether they should attend a durhamlane masterclass, what would you say and why?

• 9/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

An engaging speaker, with just the right amount of thought-provoking material. Enough info to take action immediately and no fluff. – What did you like most about this workshop?

Yes, you won't regret it! – If someone were to ask you whether they should attend a durhamlane masterclass, what would you say and why?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

provided a great background to selling but was very confident in his own ability to achieve the sale which feeds in to people and gives them belief. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

I am new to the Lexia team therefore I found the training valuble on joining the business. – What did you like most about this workshop?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

With my current level of formal training in sales (very little) I found that the advice given gave me some practical advice I could implement. For example a non linear structure I can adapt ("Selling at a Higher level,") to my own needs. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

Provides focus on what I wanted to deliver – What did you like most about this workshop?

Yes, interesting and subjective – If someone were to ask you whether they should attend a durhamlane masterclass, what would you say and why?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

relaxed style, excellent help to get my thought processes to create something useful and actually was very enjoyable – What did you like most about this workshop?

very targeted, interesting and achieves its aims – If someone were to ask you whether they should attend a durhamlane masterclass, what would you say and why?

• 10/10 – Please rate your trainer's subject knowledge
• 9/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Richard made it easy to understand and learn – What did you like most about this workshop?

Yes, I found the course to be very relevant – If someone were to ask you whether they should attend a durhamlane masterclass, what would you say and why?

• 8/10 – Please rate your trainer's subject knowledge
• 6/10 – Please rate your trainer's presentation skills and delivery
• 7/10 – How would you rate your instructor overall?
• 8/10 – Did the workshop achieve its objectives?
• 8/10 – Were the topics covered in the right amount of detail?

" Creating the right impression" simple, easy to understand and I was given lots of ideas on how to incorporate this within my role. Also tried it and it works. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Hints and Tips on questioning to get the most out of my phone calls and helping me understand the importance of aiming for a higher level. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

It was extremely relevant to what I will be doing therefore everything will be useful. Magic 35 is a very good qualifying tool! – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?

Engaged us with questions, rather than just talking at us. Made it fun. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

• 7/10 – Please rate your trainer's subject knowledge
• 7/10 – Please rate your trainer's presentation skills and delivery
• 6/10 – How would you rate your instructor overall?
• 7/10 – Did the workshop achieve its objectives?
• 7/10 – Were the topics covered in the right amount of detail?

• 8/10 – Please rate your trainer's subject knowledge
• 7/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 7/10 – Did the workshop achieve its objectives?
• 7/10 – Were the topics covered in the right amount of detail?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

• 7/10 – Please rate your trainer's subject knowledge
• 7/10 – Please rate your trainer's presentation skills and delivery
• 6/10 – How would you rate your instructor overall?
• 6/10 – Did the workshop achieve its objectives?
• 6/10 – Were the topics covered in the right amount of detail?

• 7/10 – Please rate your trainer's subject knowledge
• 7/10 – Please rate your trainer's presentation skills and delivery
• 7/10 – How would you rate your instructor overall?
• 6/10 – Did the workshop achieve its objectives?
• 6/10 – Were the topics covered in the right amount of detail?

• 6/10 – Please rate your trainer's subject knowledge
• 6/10 – Please rate your trainer's presentation skills and delivery
• 6/10 – How would you rate your instructor overall?
• 6/10 – Did the workshop achieve its objectives?
• 6/10 – Were the topics covered in the right amount of detail?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?

Really great balance of theory and practical insight into what the theory means in business practice. Loads of ideas to go away with even though I could only stay for first hour. – What did you like most about this workshop?

• 9/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 9/10 – How would you rate your instructor overall?
• 9/10 – Did the workshop achieve its objectives?
• 9/10 – Were the topics covered in the right amount of detail?