durhamlane reviews and feedback - independently hosted by CustomerSure

Richard is very interesting and i have learned loads from the sessions some of the second session was not as applicable to my role as the first session was however it was still very thought provoking – What did you like most about this workshop?

Finding and engaging with new business once we have done this the we are very good at converting the sale – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Liz Lawson – 08 Nov 12

Magic 35 recap – What did you like most about this workshop?

high volumes required at relatively low value! – What's your company's biggest sales performance challenge?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Gary Herron – 06 Nov 12

The depth of detail and the relevance to my needs. Preparing for the contact, define desired outcome and measuring results. – What did you like most about this workshop?

Initial contact, creating the best opportunity for an introduction – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Tal Widdrington – 06 Nov 12

I liked the topics that where covered and the fact there were people there from many different working environments – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Liz Lawson – 29 Oct 12

general refresher of various subjects positivity – What did you like most about this workshop?

it's a question really but how do you get people to answer your open questions - I'm as guilty as anyone just sitting there and looking at you! ... hand out choccies, bit school-like but might work? – Please share any other comments or observations

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Gary Herron – 26 Oct 12

Selling tactics. It was nice to see how others achieve success. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Jeff Palfreyman – 26 Oct 12

It wasn't too long and the pace was just right. – What did you like most about this workshop?

I just wish that I had attended one of these courses earlier – Please share any other comments or observations

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Richard Leslie – 26 Oct 12

I liked the fact that it was interactive, although there was some theory all delegates got to take part and put across their opinion and use real life examples. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Toni Flounders – 18 Oct 12

the small scale and the 1:1 attention you could recieve from the trainer – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Samantha Doyle – 17 Oct 12

Having no real knowledge of the workshop topic prior to the presentation, the course was run for all levels of understanding and explained in a fun, clear and concise manner. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Kelly Rae – 12 Oct 12

it was an enjoyable way to learn the subject matter due to the way Richard conducts the training. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Damian Walker – 11 Oct 12

Relaxed atmosphere with a receptive trainer who clearly knew his stuff. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Tim Wilson – 11 Oct 12

I enjoyed that the material was covered very well given the time available and interaction took place with the whole group to discuss examples. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Mark Snell – 11 Oct 12

Liked: It was informal but structured. A ghood initial insight to selling. Disliked: The short film at the end. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Philip Aldridge – 11 Oct 12

finding out how to present the overall costs of presentation – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

natalie bartlett – 11 Oct 12

Opportunities for group interaction and putting the training tools into practice. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Susan Liu – 10 Oct 12

Relaxed, informal, flexible agenda to keep relevance and pace. – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Graham Dotchin – 03 Oct 12

Engaged my interest to learn more. Looking forward to further session. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Mike Parry – 03 Oct 12

10/10 – How would you rate your coach on their ability to understand your needs?
10/10 – Did the coaching have a direct effect on your ability to perform?
10/10 – How motivated were you after leaving your coaching session(s)?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Dave McCartney – 25 Sep 12

10/10 – How would you rate your coach on their ability to understand your needs?
10/10 – Did the coaching have a direct effect on your ability to perform?
10/10 – How motivated were you after leaving your coaching session(s)?
10/10 – How likely is it that you would recommend our company to a friend or colleague?

Russell McCartney – 24 Sep 12

finidng out the right way to approach buisness and the opening lines that were made for the meetings – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

natalie bartlett – 07 Sep 12

I liked the informality of the whole day and the level of encouraged interactivity was great too. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Damian Walker – 07 Sep 12

The exercise was completed in stages throughout the session, rather than being left to the end. There was also good interaction between attendees - everyone contributed. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Simon Roberts – 10 Aug 12

This Win-Win session and the "Magic 35" together should prove to be powerful. Also, was using the requirements gathering to fill the armoury with weapons to use against them in the later negotiation. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Martin Cox – 27 Jul 12

A good discussion - just a shame some of my colleagues used the session to "vent-their-spleen" rather than listen-and-learn. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Martin Cox – 27 Jul 12

Positive, engaging delivery, more generic concepts than usefull tools – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Neil Lewis – 26 Jul 12

The tools and tricks to get into the head of the person you are negotiating against. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Neil Lewis – 26 Jul 12

I always enjoy how I feel after the workshop, empowered and motivated to attack my sales objectives. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Michael – 26 Jul 12

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

robbie sewell – 20 Jul 12

Connection between being fired up and actually applying the learning back at base. A set of action plans and people tasked with delivering those actions will keep this process moving. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Graham Smith – 02 Jul 12

This was my first workshop and if im honest the first time I have been to a sales training session. The topics were covered in a relaxed but detailed manner. I liked the emphasis on planning the sales call and getting the questions right . Strategy and knowing the subject matter is key ! – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Brian Dakers – 02 Jul 12

Well thought out proven ideas well presented. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Phil White – 22 Jun 12

The Dean Spitzer stuff. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Emilia – 21 Jun 12

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Paul Newton – 20 Jun 12

Clear and easy to see the benefit – What did you like most about this workshop?

I was hoping we would look at how to adapt our business model to focus on key accounts more. i.e. getting group thoughts on how we can go at the bigger companies – Any other comments?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

robin weston – 15 Jun 12

The subject (key account management), which I felt was thought provoking and has given me a framework that can be used to apply to my existing and prospective accounts. I also felt the workshop was delivered in a light hearted manner that allowed it to be fun and interactive. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Robin Morle – 15 Jun 12

Overall, really enjoyed the workshop. The theory is a little dry, but its useful to understand this. The area I most enjoyed was the interactive part of the session where the whole workshop was involved in open debate. I think it also helps us bond and develop as a group. – What did you like most about this workshop?

Would liked to have given a 10, but that wouldn't leave room for improvement. – Any other comments?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Christopher Vallow – 14 Jun 12

9/10 – How did you enjoy the session?
9/10 – Has your interest and confidence in business development increased?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Beth Brierley-Jones – 31 May 12

9/10 – How did you enjoy the session?
8/10 – Has your interest and confidence in business development increased?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Georgia Linscott – 28 May 12

It was informal and informative - questions were encouraged and answered well. Excellent venue and very personable and knowledgeable trainers. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Gemma Toner – 18 May 12

The variety of social media tools that were explained was incredible. It was interesting to see how different each tool is, and how each one can be used to achieve a different outcome, depending on what the companies objectives are. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Loren Bain – 17 May 12

Instructor really knew his stuff! Great venue, relaxed and easy-going atmosphere meant you could ask questions and really absorb the coversations. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Emma – 17 May 12

I enjoyed learning about the theory behind the training. It is very interesting. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Sarah Cutting – 14 May 12

Nice relaxed and friendly atmosphere, engaging the candidates and having good knowledge about the topics covered. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
8/10 – Were the exercises valuable?
8/10 – Were the topics covered in the right amount of detail

Lynn Duke – 14 May 12

Richard's delivery and knowledge. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the exercises valuable?
8/10 – Were the topics covered in the right amount of detail

dylan hawick – 14 May 12

Magic 35 Qualification Toolkit – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Shaun Allan – 04 May 12

Great, practical sales training as ever – Comments or suggestions

Memorable real world examples - eg ASDA get your research / qualification / pitch process right – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Ian Birtwistle – 04 May 12

Good, informal delivery style, just the right amount of detail and timing well suited to busy company directors and managers. Many thanks again :-) – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Dave Glynn – 04 May 12

More practical demonstrations of how to ask the 'right questions' at the various stages of the process would have been useful for the way I learn. – Comments or suggestions

Really liked the structure of the 35 point qualification, and the approach to quantifying budgets, which is something I sometimes find uncomfortable with. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Paul Lofthouse – 04 May 12

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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