durhamlane reviews and feedback - independently hosted by CustomerSure

The trainer was great at delivering the program which made it very enjoyable. Without any prior experience in sales, he made it easy to pick up on some tricks and tips. The interactive parts were also good. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Helen Noble – 01/06/2020

Second morning which provided time to put some of training into practice with trainers knowledge to assist and refine – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Roxine – 01/03/2020

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sara Dobson – 01/02/2020

Exercise with e-mail writing – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Dawid – 12/23/2019

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ben Walker – 04/10/2019

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sonia Mihaiasa – 04/05/2019

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

calum mclean – 04/03/2019

The Message Map – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Babs Diop – 04/03/2019

Meeting members of the other departments, getting a feel for the differences required to sell in different countries. – What part of the programme did you like most?

6/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
6/10 – Did the programme achieve it's objective?
5/10 – Were the topics covered in the right amount of detail?

Kev – 04/03/2019

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

May – 04/03/2019

Interactive elements that are relevant to our business, mind map pitch and magic 35. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
6/10 – Were the topics covered in the right amount of detail?

Paul Bennett – 04/03/2019

15 Second Pitch was a very useful tool for us – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Joe North – 04/02/2019

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Natasha McDonough – 04/02/2019

The Magic £5 will be very useful going forward but I think the 15 second exercise was very good. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Joe Horne – 04/01/2019

Identifying gaps when information seeking to establish customer needs – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

david hewetson – 04/01/2019

All of it was useful, especially being in team etc – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Catherine Hamilton – 04/01/2019

Engaging all the way through. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ashleigh Murphy – 04/01/2019

Magic 35 was the part that I found most beneficial. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Sue Holmes – 04/01/2019

Workshop sessions – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Christine Harris – 04/01/2019

Splitting into groups to answer a series of questions as a team. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Alex Snowden – 04/01/2019

It was all very good. It was all really interesting and enjoyable. Had everyone's full attention and made it exciting. It was very interactive which made it easy to learn lots of useful and new sales techniques and ideas to change how we approach our customers. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Keir Smith – 04/01/2019

15 second pitch – What part of the programme did you like most?

6/10 – Please rate your instructor's subject knowledge
5/10 – Please rate your instructor's presentation skills & delivery
6/10 – How would you rate your instructor(s) overall?
5/10 – Did the programme achieve it's objective?
5/10 – Were the topics covered in the right amount of detail?

James – 04/01/2019

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Ramon van Dinther – 04/01/2019

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Jez Wicks – 04/01/2019

personalization of customer – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Robert – 04/01/2019

the interactive nature of it ensured people were engaged as much as possible – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Joe Hammond – 04/01/2019

The 15 second introduction to customers – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

John Martin – 04/01/2019

visual images to illustrate business concepts clarity. action points – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Clare Talbot-Jones – 04/01/2019

The opportunity to have discussions with the team about processes and to share best practice on how they sell. The worksheets and activities were helpful and encouraged me to think about how I approach selling in a different way. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Sam Finch – 03/29/2019

Application of techniques. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

H Juggins (not to go on website please) – 03/28/2019

Day 4, sales canvass. Thought this could be built upon in maybe a separate workshop. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Vincent Robson – 03/28/2019

The various tools and techniques to call upon when dealing with varying personality types, a reminder to ground yourself when dealing with difficult situation and not just apply this whilst on a yoga mat! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Nadine Ingram – 02/20/2019

understanding and realising some of the personal traits in myslef and people i work with – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Phil Simpson – 02/20/2019

I learned a couple of great little insights and more awareness of other personalities. I', pleased to learn some of the things we are doing as a team are already in place, like what went well/not so well, in team meetings and also 121.s Loved the sayings to use 'seen heard, observed' and also CARL. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Caitrina Blackett – 02/20/2019

I really liked the focus on the different personality traits, it has allowed me to think about what is really important to each of my team. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Tony Turner – 02/19/2019

Some of the exercises made us look a little closer at each other - good points and not so good! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Carolyn Patterson – 02/11/2019

It was very interactive which I felt extremely beneficial. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Kim Hamilton – 02/06/2019

The exercises & tasks we completed during the training sessions – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Susanne McPeake – 02/04/2019

It was all informative. The marshmallow challenge was fun. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Graeme Walker – 02/02/2019

Projects mobilisation, I thought that this topic allowed staff to feel empowered that they can make the change. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Tanya – 01/30/2019

Ground Rules - This should be incorporated into all day-to-day work activities. Future Challenges what we may face. Understanding change and how it impacts the business. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Ray – 01/30/2019

I most enjoyed the exercises we took part in as we got to put into practice what we were learning. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Melissa Caskey – 01/25/2019

I enjoyed the interaction with my colleagues during the tasks. It was a good opportunity to see how other people think and deal with situations. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Donna – 01/25/2019

Loved the simplicity of the performance matrix. Liked the way our objectives and aspirations for the programme were established at the beginning and then worked on throughout. Satisfying at the end to review and see that these had been met. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Paul Matthews – 01/24/2019

I liked how fluid the programme was and how well it was adapted to the audience – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Lynette McKeown – 01/23/2019

The role play – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Chiara – 01/21/2019

the positive energy and interactivity. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Ada – 01/15/2019

More than the - already great - quality of the content, the energy of Luke and Jamie is very communicative and well used. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Charly – 01/14/2019

Luke and Jamie managed to keep our energy level at 10 the all time by being really interesting, interested and motivating! I found it really important that it was focused on our tasks and our company with precise cases and I enjoyed also a lot all the exercises that we have done, with a special mention to jamie's acting as a prospect! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Alice Moutarde – 01/11/2019

EVERYTHING ! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

André – 01/11/2019

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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