durhamlane reviews and feedback - independently hosted by CustomerSure

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Emma Detchon – 03/27/2013

I found the magic 35 information and exercises really helpful. I will start using these and log the results in our CRM system. – Comments or suggestions

The 'Killer Questions' – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Nicole Thompson – 03/25/2013

Very informative and interesting content. It was good to have an expert in the field of social media carrying out the training. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Amy Dunn – 03/23/2013

It was interesting, i could also apply some of the things mentioned to the company. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Jessica Hackett – 03/22/2013

The exercise would've been valuable to everyone else, however as I only support the Sales team, I couldn't get involved with some of the tasks in the same way as the first workshop. – Comments or suggestions

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
5/10 – Were the exercises valuable?
8/10 – Were the topics covered in the right amount of detail

Leanne Radford – 03/21/2013

good session with some valuable homework to carry out. – Comments or suggestions

well put together and good planning. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Dave Binns – 03/20/2013

this was a concise and useful workshop with plenty of ideas to implement and ponder over – Comments or suggestions

The activities were brilliant, I really value the Magic 35 Qualification toolkit and the Opportunity Planner, the Killer questions was something I have not thought about before but can really see that this type of questioning will also be very valuable – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Syed Bukhari – 03/20/2013

I am starting to understand a few more hints and tips about sales which I will hopefully use in the near future. – Comments or suggestions

That this is now the second workshop and sales is starting to make a little bit of sense to me. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
4/10 – Were the exercises valuable?
6/10 – Were the topics covered in the right amount of detail

Amy Banks – 03/20/2013

The practical forms – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
10/10 – Were the topics covered in the right amount of detail

Karen Nelson – 03/20/2013

Really useful session, could implement the material, this class felt tailored to what i needed. Good session! – Comments or suggestions

Content was tight and well informed, class broken up with activities that allowed us to try and relate to own business. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the exercises valuable?
9/10 – Were the topics covered in the right amount of detail

Lorna Howey – 03/20/2013

I liked the fact that the training was half day - i was able to digest the information and take it back to work and i have been left looking forward for the next installment – What did you like most about this workshop?

Course material was well organised and helpful. Useful examples throughout all day. – Please share any other comments or observations

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Lorna Howey – 03/15/2013

Interesting topic – What did you like most about this workshop?

Good environment – Please share any other comments or observations

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

David Binns – 03/14/2013

An excellent introduction to selling best practices - I really liked the structures Richard introduced. The one thing I'd suggest is a little more diagnostics amongst participants about what selling success would look like for them, and how they will apply the models presented. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
7/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Alison Freer – 03/10/2013

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Stuart Taylor – 03/08/2013

The participation and relaxed style – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

John Redpath – 03/07/2013

The variety of activities kept the session interesting and ensured we were all engaged. It didn't involve putting people on the spot too much either! – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Leanne Radford – 03/07/2013

meeting new people and discussing their job roles with them and finding out why they are doing this sales course – What did you like most about this workshop?

i would have like to start from the very basics of sales as i know nothing about sales and i felt like i was the only one in the group that didn't have any sales experience as everybody seemed to understand and know what the trainer was talking about whereas i felt like some of it just went straight over my head. – Please share any other comments or observations

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Amy Banks – 03/06/2013

I liked the enthusiasm and knowledge of richard. The slides were a great visual aid and were very useful. I found the training very interesting and think it will help me in future. – What did you like most about this workshop?

I thought there was quite a lot of people in the training. The break was also too late. I would have liked the training to be a little more interactive. Or to have an ice breaker....etc – Please share any other comments or observations

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Nicole Thompson – 03/06/2013

I usually zone out being talked to for hours but Richard's approach with humour kept me tuned in and keen to learn. The content is exactly what I hoped it would be and there is a good sized group with a good mix of skills & backgrounds. – What did you like most about this workshop?

Good location / facilities. Plenty opportunity to discuss and contribute. Just the right length of time per session. – Please share any other comments or observations

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Karen Nelson – 03/06/2013

The informal setting and small group size made it easy to stay involved. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Gemma McDonald – 02/22/2013

As somebody with no prior experience of project management it was really useful to go through the theory surrounding the practice and then apply this to real world situations. Richard was able to provide many real world examples and was keen to make sure all attendees achieved their objectives. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Eli Wike – 02/22/2013

As it was a small group we were all able to address our individual objectives. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

eli wike – 02/12/2013

Richard has been there and done it and provided real life examples throughout. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Stuart Taylor – 02/12/2013

Very interactive, good examples from trainer and delegates. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Morgan Hamilton – 02/12/2013

Short bitesized training which made me think about my role and how I need to develop. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Nigel Tebbs – 01/25/2013

Probably the group size and informal setting. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
5/10 – Did the workshop achieve its objectives?
5/10 – Were the topics covered in the right amount of detail?

Gemma McDonald – 01/24/2013

How it was small groups so it was easier to interact – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Jessica Hackett – 01/24/2013

Richard Lane – Please tell us the name of your coach

Useful sounding board. Richard has a thorough and deep understanding of sales and marketing techniques, based on experience. – If there is any other information you would like to share, please comment below

9/10 – How would you rate your coach on their ability to understand your needs?
8/10 – How useful was the advice provided?
8/10 – How motivated were you after leaving your coaching session?
9/10 – How likely is it that you would recommend this programme to a friend or colleague?

Andrew Mate – 01/09/2013

Richard Lane – Please tell us the name of your coach

Solid useful sticky advice. Tools and tips that will generate ongoing success for my business. – If there is any other information you would like to share, please comment below

9/10 – How would you rate your coach on their ability to understand your needs?
9/10 – How useful was the advice provided?
9/10 – How motivated were you after leaving your coaching session?
9/10 – How likely is it that you would recommend this programme to a friend or colleague?

Saul Gowens – 01/07/2013

Richard Lane – Please tell us the name of your coach

10/10 – How would you rate your coach on their ability to understand your needs?
10/10 – How useful was the advice provided?
10/10 – How motivated were you after leaving your coaching session?
10/10 – How likely is it that you would recommend this programme to a friend or colleague?

Richard Leslie – 01/07/2013

Richard and Kevin – Please tell us the name of your coach

Excellent advice and training - implemented some great processes into our sales strategy and techniques. Looking forward to working with you guys more in the future! – If there is any other information you would like to share, please comment below

10/10 – How would you rate your coach on their ability to understand your needs?
10/10 – How useful was the advice provided?
10/10 – How motivated were you after leaving your coaching session?
10/10 – How likely is it that you would recommend this programme to a friend or colleague?

ryan – 01/07/2013

Very interactive, well set up sessions. Facilitators are real people sharing their own knowledge and experience. Excellent hints, tips and material as well as post workshop support. Thank you. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Michelle Dinsmore – 12/11/2012

Good use of sales tools and skills needed to form the basis of selling techniques. Pace of presentation was good. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Valerie Bell-Proctor – 12/07/2012

The infectous enthusiasm for sales – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Steve Nesbitt – 12/06/2012

It was interactive and I felt as though I took a lot away from this afternoon that I will be able to practice in my role. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Laura Wilson – 12/06/2012

Richard is just so enthusiastic and really makes you reflect on your practice with the same enthusiasm, whilst providing you with the tools to move forward with confidence – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

eli wike – 12/05/2012

I liked the small 'nuggets' of information on areas like keeping positive that I was able to take away from the session. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Ross Hearnshaw – 12/03/2012

Informal but structured. Good participation from group - supportive and sharing experiences. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Valerie Bell-Proctor – 11/29/2012

Friendly atmosphere – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

kayleigh cosgrove – 11/29/2012

That Kevin kept us all interested throughout the masterclass. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Loren – 11/29/2012

I enjoyed being challenged to think consciously about what I'm doing on the telephone. It has let me walk away with things in mind to try as a new approach as well as reaffirming some skills I've learned so far. – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
5/10 – Please rate your trainer's presentation skills and delivery
7/10 – How would you rate your instructor overall?
5/10 – Did the workshop achieve its objectives?
5/10 – Were the topics covered in the right amount of detail?

Michael – 11/28/2012

The workshop was fine would have liked to have got more out of the cold calling section of the workshop. – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
7/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
7/10 – Were the topics covered in the right amount of detail?

Richard Leslie – 11/28/2012

Kevin's style was very relaxed and friendly - obviously knew his stuff though a bit more on specifically outbound cold calling rather than inbound would have been useful – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Gary Herron – 11/26/2012

Satisfied as always with Richard. Unfortunately I did not gain from the guest speaker. – What did you like most about this workshop?

4/10 – Please rate your trainer's subject knowledge
4/10 – Please rate your trainer's presentation skills and delivery
3/10 – How would you rate your trainer overall?
3/10 – Did the workshop achieve it's objectives?
3/10 – How valuable were the exercises?
2/10 – Were the topics covered in the right amount of detail?

Jeff Palfreyman – 11/26/2012

Hi Jeff,
Sorry you didn't get what you wanted from the workshop last week. Will make sure you are assigned appropriately for the 1-2-1 coaching session.

Richard Lane – 11/27/2012

Engaging style of delivery. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Andrew Mate – 11/26/2012

The depth of knowledge and experience from both Richard and Kevin made this workshop engaging. I couldn't help but sit on the edge of my seat and immerse myself in the topic with hope I could develop some new skills. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Tal Widdrington – 11/26/2012

Closing techniques – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
6/10 – Please rate your trainer's presentation skills and delivery
6/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
6/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Craig Dunn – 11/23/2012

The friendly atmosphere and willingness to talk about specific problems the trainees had. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Steve Baldwin – 11/22/2012

Steve, thanks for the feedback. As discussed at the end of the last session, the workshops you joined cover the end of the sales process, these were possibly a little early for you considering your business and your current level of experience. The Fundamentals of Selling Masterclass on 5th Dec may be more appropriate for you.

Hope this helps and good luck with everything.

Richard Lane – 11/24/2012

It was a well delivered course that focused on my day to day challenges – What did you like most about this workshop?

Trying to break into the Private Sector marketplace – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Richard Leslie – 11/15/2012

Found the 'Magic 35' criteria to 'dove-tail' with our current sales process, which was re-assuring. The GROW coaching session at the end provided different and good approach to self-evaluate a sales – What did you like most about this workshop?

Biggest challenge, is to realise the importance and value of Consultancy when achieveing a sale. – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Kevin Waters – 11/08/2012

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