A few points that Richard has made through this workshop and others; I have found beneficial i.e. the fact that you can waste a lot of time chasing the one customer who is never going to buy from you. – What did you like most about this workshop?

• 10/10 – Please rate your trainer's subject knowledge
• 10/10 – Please rate your trainer's presentation skills and delivery
• 10/10 – How would you rate your instructor overall?
• 10/10 – Did the workshop achieve its objectives?
• 10/10 – Were the topics covered in the right amount of detail?