durhamlane reviews and feedback - independently hosted by CustomerSure

The fact that it had challenging content and the session allowed a debate amongst colleagues. Going over the little things that make such a difference. – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Belinda Kent – 20 Nov 15

An enthusiastic sales refresher to remind you of the basics – What did you like most about this workshop

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Maitland M Gray – 20 Nov 15

Clear and logical presentation - from basic tools through development of plans and practical application - will enable all attendees to adopt a consistent approach to clients – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

John Precious – 20 Nov 15

The interaction, being able to voice opinions, the team worked involved. Richards jokes :-) – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Sonia Defreitas – 20 Nov 15

The training was comprehensive, but above all useful for my current role. If I attend a training course and come away with something new then its a win win. This was a win win. Thank you for your time and effort. – What did you like most about the training?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer(s) overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

David Richardson – 20 Nov 15

Power 35 was useful - it will be interesting using this against my current live Opps. It was interesting to look at the 8 desires of emotion and seeing what really drives me. – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Ian Thurlbeck – 20 Nov 15

Could get into the meat of things more quickly. Did feel a bit rushed in some areas however it was a good introduction to the areas that I understand will be covered in more detail in future sessions. – What did you like most about this workshop

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Declan Doran – 19 Nov 15

High Impact Questions and being careful with amount of contact with a prospect and making sure each communication to the prospect has a value to them, not just me. – What did you like most about this workshop

7/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Ian Shaw – 18 Nov 15

Enjoyable session. Challenging in terms of the high impact questions. – What did you like most about this workshop

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Kirsty Marsden – 16 Nov 15

interactive sessions with the teams – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Paul Burns – 15 Nov 15

All good stuff, a little rushed towards the end, something to think about for next week. – What did you like most about this workshop

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Mark Wood – 12 Nov 15

Lots of good content over a wide Agenda achieved at speed. As it was pretty basic it was good not to spend too long on detail, but concentrate on the main aim of getting all of us on the same tools/process and language to be used. – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Graham Roger – 12 Nov 15

Richard's presentation skills ranked amongst the best I've seen. Really engaging session which has given a lot to take away. I can see some of the skills learnt/refreshed helping me improve my sales techniques. – What did you like most about this workshop

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Steven – 12 Nov 15

Intuitive, motivational and learnt new skills on the day which I can be put in to practice immediately ! – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Mark Joynson – 11 Nov 15

Engaging delivery and formalising a standard approach / language within TSG – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Lewis Boyd – 11 Nov 15

Great pace and the correct content, particularly helpful with real world examples and some honesty about the business and the role of the professional sales person. Some great techniques to put into practise straight away. – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills and delivery
8/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Mark Williams – 11 Nov 15

I like the basis that i can relate to the stories and bring them in to my day to day working life – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Joshua Springer – 11 Nov 15

Group work; sharing and takeaway ideas; theoretical / research base of speaker's input. – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Stephen Norris – 11 Nov 15

Good and interactive – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Richard adams – 10 Nov 15

Richard reinforces our companies values and ensured we are adopting our managements direction and vision – What did you like most about this workshop

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

David Mcpherson – 10 Nov 15

Magic 35 GROW – What did you like most about this workshop

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Carla – 10 Nov 15

The training was very concise and informative. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Sarah – 09 Nov 15

The motivational test. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Kelly-Elle Carvalho – 05 Nov 15

it was good to get a bit of an insight and seeing his ideas from a different angle. Different ways in saying thins to candidates/clients. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

asa clark – 05 Nov 15

Took a different approach or way of thinking about sales - Made me think outside the box. Made me realise what my key motivations lie and how to qualify both candidates and client requirements in an in-depth manner. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Charlotte Smith – 04 Nov 15

Content was on point and gave a new way of looking at sales in recruitment – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
3/10 – Were the topics covered in the right amount of detail?

Matt Strover – 04 Nov 15

informative and well delivered – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Annnika Jumbu – 04 Nov 15

selling at a higher level methodology – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Tex Jacks – 04 Nov 15

The whole training was very useful. Particularly liked the deal analysis . – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Ieva Bruniniece – 04 Nov 15

Lower scores only due to being in 1 of 2 sessions on the day. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Chris – 04 Nov 15

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Glenn Osborn – 04 Nov 15

very intuitive and where it was interactive within the group it really helped to hear what others think. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Mike Charles – 04 Nov 15

2nd session was more interactive/sharing ideas. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Thomas Kingston – 04 Nov 15

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

michael fishenden – 04 Nov 15

Flexibility to discuss around the topic. I felt far more informed once I completed the training – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Tom – 28 Oct 15

It was relaxed and friendly and very informative. It also had a good level of audience participation and questions were always encouraged. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Sarah Smith – 26 Oct 15

Richard was very charismatic and engaging during the presentation and did very well at ensuring the subject matter was never lost on us and never got boring. The time flew by and that is testament to how good the session was. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Alan – 26 Oct 15

The way Rich presents the information is very clear and engaging. He is clearly passionate about the subject matter and this is infectious, making everyone else excited about learning more. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Ben Lind – 26 Oct 15

I thoroughly enjoyed the training session as each section was well explained in able to pick up and understand. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Lewis Bruford – 26 Oct 15

informative and kept my attention. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Suzanne Young – 26 Oct 15

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Andrew Marrow – 22 Oct 15

Interactive, looking at issues from different perspectives and using different tools. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Mel – 22 Oct 15

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Gary – 22 Oct 15

Learning about useful topics and key pointers in different situations such as behavioural modes and prioritising customer requirements. Engaging with colleagues to learn from them regarding how they react in situations and current issues using the day as a forum and the trainer as the guide (eg the lego activity) – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

CHARLOTTE PUGH – 21 Oct 15

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
5/10 – Were the topics covered in the right amount of detail?

g hart – 21 Oct 15

Having time away from the office to reflect and analyse how we work. – What did you like most about this workshop?

5/10 – Please rate your trainer's subject knowledge
5/10 – Please rate your trainer's presentation skills and delivery
5/10 – How would you rate your instructor overall?
5/10 – Did the workshop achieve its objectives?
5/10 – Were the topics covered in the right amount of detail?

Michael Armstrong – 21 Oct 15

The day raised several points of interesting debate throughout, including a number of particularly relevant areas to our organisation. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

David Hall – 21 Oct 15

8/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Ben – 16 Oct 15

I thought that the open discussion was very useful. The tools for analysing customer types and considering links was helpful. The course didn't appear to focus so much on Customer Service as it did on communication skills, which is clearly important to customer service but a different topic in my opinion. The slide material was also a strongly focused on 'bulk sales' as opposed to 'large-scale project management'. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Gregg Capon – 15 Oct 15

presenter was relaxed and knowledgeable , enjoyable session – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Susan Gallant – 12 Oct 15

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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