durhamlane reviews and feedback - independently hosted by CustomerSure

It was both useful and very thought provoking, very good day but never enough time for subject as big as this. – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
7/10 – Were the topics covered in the right amount of detail?

Phil Bailey – 09 Nov 16

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Ian Thurlbeck – 09 Nov 16

Gained a far better understanding of different customer personality types and the need to modify the sales approach to reach a positive outcome – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Alasdair Farquharson – 09 Nov 16

Interaction – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

richard adams – 09 Nov 16

Interacting with fellow colleagues – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Kiri Georgiou – 09 Nov 16

The pace of the day was very good - just enough detail but did not get drawn down into too much. Alison controlled the session very well – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Michael Burkard – 09 Nov 16

Discussing questioning techniques – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sandra – 18 Oct 16

Phycology of sales and how attitude and belief play a massive part in selling and closing the sale – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Mark Reynolds – 18 Oct 16

Interactive exercises make it easier to absorb the content and develop skills while learning – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
7/10 – Were the topics covered in the right amount of detail?

Karam Haddad – 07 Oct 16

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Phil Stephenson – 06 Oct 16

Plenty of new ideas, good insight into a new approach for initiating customer conversation. – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?

Jim Davies – 06 Oct 16

Enjoyed all of the sessions. I liked the questions sessions with other team members, in particular, thought it helped you to think out of the box!! – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Jenny Runyard – 06 Oct 16

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Declan Doran – 03 Oct 16

Working with colleagues, and hearing their opinions, stories etc.. – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Shaun Reinson – 23 Sep 16

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve it's objectives?
3/10 – Were the topics covered in the right amount of detail?

maitland gray – 23 Sep 16

Some of the session were genuinely thought provoking as well as educational – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Phil – 23 Sep 16

Group work and challenging other people – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

richard adams – 23 Sep 16

Collaborating with my colleagues and sharing ideas and industry knowledge – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Kiri Georgiou – 22 Sep 16

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Alistair Macqueen – 22 Sep 16

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

richard adams – 14 Sep 16

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Alistair Macqueen – 08 Sep 16

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

john goodfellow – 22 Aug 16

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Reece Shocklidge – 19 Aug 16

The Magic 35 Section – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Luis Conceicao – 08 Aug 16

Really enjoyed the session very helpful and looking forwards to the next one. Statistics about not getting through to customers' was very useful - not taking it personally now – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Jenny Runyard – 27 Jul 16

When we had to summarize our company in 30 seconds and present to the team – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Rianna – 21 Jul 16

It was very intuitive, informative and full of motivation/passion. – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
6/10 – Were the topics covered in the right amount of detail?

Karam Haddad – 21 Jul 16

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Lance Yen – 21 Jul 16

Exercises with team – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
5/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Marianna Krizanova – 20 Jul 16

The tutor had very good knowledge of all subject areas and was not afraid to point out answers that were incorrect. Enjoyed the team activities and being able to test ourselves in presenting on regular occasions. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
6/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Steven Bhatti – 20 Jul 16

Team activities – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
7/10 – Were the topics covered in the right amount of detail?

Kiri Georgiou – 12 Jul 16

the 3 strand approach - Leadership, Strategy, Relationship Building – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Declan Doran – 11 Jul 16

The interactive sessions with colleagues proved, once again, to be invaluable in applying the techniques we had been discussing to real situations – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Alasdair Farquharson – 11 Jul 16

The style of the workshop which encourages the sharing of experiences with in the group is a real positive for a disparate sales team – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – Were the topics covered in the right amount of detail?

Phil Bailey – 11 Jul 16

Sharing 'war stories' with colleagues – What did you like most about this workshop?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Shaun Reinson – 11 Jul 16

Interaction and discussion – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

richard adams – 07 Jul 16

Excellent interactive exercises therefore all delegates sharing knowledge and common experiences – What did you like most about this workshop?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Simon McGuire – 07 Jul 16

Good to get everyone together and have the start of the consistent approach, and have different sources of data being used from existing resource pools/systems automatically, to give all people engaged in the account the ability to easily get a snapshot of the account. – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Paul – 07 Jul 16

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
10/10 – Were the topics covered in the right amount of detail?

Ian Thurlbeck – 07 Jul 16

practical exercises – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

steven osprey – 07 Jul 16

Sharing individual experiences of account Management – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
6/10 – Were the topics covered in the right amount of detail?

Ian S – 07 Jul 16

Qualification and closing techniques – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Neil Smith – 06 Jul 16

Killer Questions and Magic 35. These 2 tools are key indicators to decipher how likely a sale is to complete. The NBS Service team have taken Magic 35 and reformed it and it is now being used on a daily basis. The belief equation also stuck in my mind. Being knowledgeable and believing in our products and services is something that should continue to grow. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Rob Ellison – 06 Jul 16

The Account management section was really relevant to the Customer success Team, especially as we are new at RIBA Enterprises and the role is evolving. I loved the elevator pitch stuff as well, that made you think about we are talking about on a daily basis. The magic 35 will also be useful when tackling opportunities. i have scored an 8 above, did the course achieve its objectives this is because an element of it is now us going, practicing the skills, coaching and feeding back on our experiences to share with each other, for me the programme is just the theory and the start. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Tony Turner – 05 Jul 16

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Kellie Horrocks – 04 Jul 16

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Andy Archer – 04 Jul 16

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Lucy Crisp – 04 Jul 16

Magic 35 is a great tool for establishing how likely a sale is to take place and gauge when and how to follow it up – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

M Weaver – 04 Jul 16

The relaxed atmosphere around the training. As this was my First Sales training, I did come away with a lot to think about around questioning. – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Jim – 29 Jun 16

Very enjoyable and helpful especially Killer Questions and Magic 35 – What did you like most about this workshop?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve it's objectives?
9/10 – Were the topics covered in the right amount of detail?

Irenee – 29 Jun 16

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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