durhamlane reviews and feedback - independently hosted by CustomerSure

The trainer was great at delivering the program which made it very enjoyable. Without any prior experience in sales, he made it easy to pick up on some tricks and tips. The interactive parts were also good. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Helen Noble – 06 Jan 20

Second morning which provided time to put some of training into practice with trainers knowledge to assist and refine – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Roxine – 03 Jan 20

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sara Dobson – 02 Jan 20

Exercise with e-mail writing – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Dawid – 23 Dec 19

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ben Walker – 10 Apr 19

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sonia Mihaiasa – 05 Apr 19

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

calum mclean – 03 Apr 19

The Message Map – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Babs Diop – 03 Apr 19

Meeting members of the other departments, getting a feel for the differences required to sell in different countries. – What part of the programme did you like most?

6/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
6/10 – Did the programme achieve it's objective?
5/10 – Were the topics covered in the right amount of detail?

Kev – 03 Apr 19

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

May – 03 Apr 19

Interactive elements that are relevant to our business, mind map pitch and magic 35. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
6/10 – Were the topics covered in the right amount of detail?

Paul Bennett – 03 Apr 19

15 Second Pitch was a very useful tool for us – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Joe North – 02 Apr 19

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Natasha McDonough – 02 Apr 19

The Magic £5 will be very useful going forward but I think the 15 second exercise was very good. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Joe Horne – 01 Apr 19

Identifying gaps when information seeking to establish customer needs – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

david hewetson – 01 Apr 19

All of it was useful, especially being in team etc – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Catherine Hamilton – 01 Apr 19

Engaging all the way through. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ashleigh Murphy – 01 Apr 19

Magic 35 was the part that I found most beneficial. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Sue Holmes – 01 Apr 19

Workshop sessions – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Christine Harris – 01 Apr 19

Splitting into groups to answer a series of questions as a team. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Alex Snowden – 01 Apr 19

It was all very good. It was all really interesting and enjoyable. Had everyone's full attention and made it exciting. It was very interactive which made it easy to learn lots of useful and new sales techniques and ideas to change how we approach our customers. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Keir Smith – 01 Apr 19

15 second pitch – What part of the programme did you like most?

6/10 – Please rate your instructor's subject knowledge
5/10 – Please rate your instructor's presentation skills & delivery
6/10 – How would you rate your instructor(s) overall?
5/10 – Did the programme achieve it's objective?
5/10 – Were the topics covered in the right amount of detail?

James – 01 Apr 19

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Ramon van Dinther – 01 Apr 19

7/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Jez Wicks – 01 Apr 19

personalization of customer – What part of the programme did you like most?

7/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Robert – 01 Apr 19

the interactive nature of it ensured people were engaged as much as possible – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Joe Hammond – 01 Apr 19

The 15 second introduction to customers – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

John Martin – 01 Apr 19

visual images to illustrate business concepts clarity. action points – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Clare Talbot-Jones – 01 Apr 19

The opportunity to have discussions with the team about processes and to share best practice on how they sell. The worksheets and activities were helpful and encouraged me to think about how I approach selling in a different way. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Sam Finch – 29 Mar 19

Application of techniques. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

H Juggins (not to go on website please) – 28 Mar 19

Day 4, sales canvass. Thought this could be built upon in maybe a separate workshop. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Vincent Robson – 28 Mar 19

The various tools and techniques to call upon when dealing with varying personality types, a reminder to ground yourself when dealing with difficult situation and not just apply this whilst on a yoga mat! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Nadine Ingram – 20 Feb 19

understanding and realising some of the personal traits in myslef and people i work with – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Phil Simpson – 20 Feb 19

I learned a couple of great little insights and more awareness of other personalities. I', pleased to learn some of the things we are doing as a team are already in place, like what went well/not so well, in team meetings and also 121.s Loved the sayings to use 'seen heard, observed' and also CARL. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Caitrina Blackett – 20 Feb 19

I really liked the focus on the different personality traits, it has allowed me to think about what is really important to each of my team. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Tony Turner – 19 Feb 19

Some of the exercises made us look a little closer at each other - good points and not so good! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Carolyn Patterson – 11 Feb 19

It was very interactive which I felt extremely beneficial. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Kim Hamilton – 06 Feb 19

The exercises & tasks we completed during the training sessions – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Susanne McPeake – 04 Feb 19

It was all informative. The marshmallow challenge was fun. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Graeme Walker – 02 Feb 19

Projects mobilisation, I thought that this topic allowed staff to feel empowered that they can make the change. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Tanya – 30 Jan 19

Ground Rules - This should be incorporated into all day-to-day work activities. Future Challenges what we may face. Understanding change and how it impacts the business. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Ray – 30 Jan 19

I most enjoyed the exercises we took part in as we got to put into practice what we were learning. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Melissa Caskey – 25 Jan 19

I enjoyed the interaction with my colleagues during the tasks. It was a good opportunity to see how other people think and deal with situations. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Donna – 25 Jan 19

Loved the simplicity of the performance matrix. Liked the way our objectives and aspirations for the programme were established at the beginning and then worked on throughout. Satisfying at the end to review and see that these had been met. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Paul Matthews – 24 Jan 19

I liked how fluid the programme was and how well it was adapted to the audience – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Lynette McKeown – 23 Jan 19

The role play – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Chiara – 21 Jan 19

the positive energy and interactivity. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Ada – 15 Jan 19

More than the - already great - quality of the content, the energy of Luke and Jamie is very communicative and well used. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Charly – 14 Jan 19

Luke and Jamie managed to keep our energy level at 10 the all time by being really interesting, interested and motivating! I found it really important that it was focused on our tasks and our company with precise cases and I enjoyed also a lot all the exercises that we have done, with a special mention to jamie's acting as a prospect! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Alice Moutarde – 11 Jan 19

EVERYTHING ! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

André – 11 Jan 19

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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