durhamlane reviews and feedback - independently hosted by CustomerSure

I really enjoyed the way the pitch and sales canvas was structured leading to the directors cut exercise – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Chris – 11/01/2019

the roll-plays – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Serge Gerritsma – 11/01/2019

I thought the way Alison handled this course was fantastic, her calm, cool approach and knowledge of her subject was incredible. We did a lot of work on metal wellness and Alison identified the person I am and helped me understand what I should do to deal with my problems. - Please ask before posting on website – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Brad-Lee Willey – 10/01/2019

Great workshop, delved into the softer elements of sales that are integral to overall sales success. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Nadim Salyem – 10/01/2019

Director's Cut - it was the most effective activity – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Laura McClorey – 20/12/2018

Our session called directors cut, was a great learning experience and a great team exercise. It was challenging and fun! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Richard Arnott – 20/12/2018

-Killer questions to work on my sales pitch -Role play -Respectful silence -Be interested to be interesting – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Jack Young – 19/12/2018

Group activities – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Cassie Wilcox – 19/12/2018

Enjoyed the team work and the role plays. Have some useful tools at my disposal now to expand the conversation and help identify key factors in securing an opportunity. The 15 -30 second pitch is also great, will help me when introducing myself to manufacturers. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Matthew Weaver – 19/12/2018

The activity in which we were thrown into a demo scenario of a live phone call I feel allowed us to implement what we had learned into practice. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Jack Bould – 19/12/2018

The sales training was incredibly in depth and focused on teaching new skills as well as personal development and self reflection. Very comprehensive and at a far higher level than any training I have had previously. Incredibly impressed with both Luke and Alison who made the sessions very fun and engaging, whilst being very thought provoking. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Gareth Cox – 19/12/2018

It would have been really useful to do more of the practical examples. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Samantha – 03/12/2018

The section covering closed versus open questions and then the role-playing scenarios to test such conversations were extremely useful. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Brian – 29/11/2018

The Director's cut exercise, as it helped me to really think about what questions I should be asking to find out their challenges and how the product can help, rather than speaking about features of the product that wouldn't necessarily be relevant to the customer. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Lauren Whaler – 27/11/2018

Fresh ideas, positive message, enthusiastic delivery – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Henry Fieldhouse – 27/11/2018

Identifying behaviour patterns and what each thinks of each other. – What part of the workshop did you like most?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills & delivery
10/10 – How would you rate your trainer(s) overall?
10/10 – Did the workshop achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Donna Edson – 22/11/2018

Understanding the various personality traits. – What part of the workshop did you like most?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills & delivery
10/10 – How would you rate your trainer(s) overall?
10/10 – Did the workshop achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Melanie – 22/11/2018

Personality Dynamics- Understanding the differing personalities within the team. – What part of the workshop did you like most?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills & delivery
9/10 – How would you rate your trainer(s) overall?
10/10 – Did the workshop achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Gary Whitehead – 22/11/2018

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills & delivery
10/10 – How would you rate your trainer(s) overall?
10/10 – Did the workshop achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Charlotte Downes – 22/11/2018

Preference profiling – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Claire – 25/07/2018

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Will Rogers – 03/07/2018

prefer workshop style where attendees share practice and approaches, not just spoken at, so everywhere that occurred is what I enjoyed the most! – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Dr Ajay Sharman – 22/06/2018

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Miles – 18/06/2018

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Laura Farley – 18/06/2018

I thought it would have been really useful as a partnership manager but not completely within my role, There were some valuable bits, but I think for the Business Development Role these could be extracted and condensed and delivered via e-learning or a toolbox video/ information booklet. Which considering the cost of travel and TOIL accrued by our whole team staying overnight would be much more commercial. – What did you like most about this workshop?

6/10 – Please rate your trainer's subject knowledge
5/10 – Please rate your trainer's presentation skills and delivery
5/10 – How would you rate your instructor overall?
4/10 – Did the workshop achieve its objectives?
3/10 – Were the topics covered in the right amount of detail?

Anon – 13/06/2018

Style and pace, mix of detail and overview. Not easy in just one day. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Stephen – 23/05/2018

It was very positive and interesting. – What did you like most about this workshop?

6/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Anne Belicoso – 18/05/2018

Interaction with the whole team. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Alison Ash – 10/05/2018

was fun environment with good topics – What did you like most about this workshop?

6/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Neuza – 09/05/2018

Opportunity to come together and learn / discuss as a CST making the content delivered relevant to our specific client and circumstances – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

GM – 08/05/2018

A great opportunity to be together as a sales team to learn, develop and share skills, but I thought it could have been tailored better. – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
7/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

joanne Watson-Moody – 08/05/2018

Sharing new techniques- very informal and fun. I am adopt the approach to the Persona homes but not on our shared ownership product - different questioning techniques which I will try. Creating your own customer with little aids was fun. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Helen Boyle – 08/05/2018

Just the right length – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Darren Jackson – 03/05/2018

Time out of the office with the team to think about things and discuss processes. Practical tools and mantras – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Cécile Yerle – 03/05/2018

The opportunity to get people thinking about the sales lifecycle and adopt common terminology. – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
7/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Phil Smalley – 02/05/2018

The openness, collaboration, and light-touch facilitation – What did you like most about this workshop?

7/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Andrew Harmel-Law – 02/05/2018

Fun, engaging trainers. Some of the communication exercises were particularly helpful. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
5/10 – Did the workshop achieve its objectives?
5/10 – Were the topics covered in the right amount of detail?

Simon Brunning – 27/04/2018

Fun, interactive and felt sympathetic to the ThoughtWorks way – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Rob – 27/04/2018

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Nadine Dixon – 18/04/2018

Due to my job roll I did not take part in all sessions but what I did take part in was interesting and made me think about my role more within the sales team – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Lisa Shaw – 18/04/2018

I enjoyed learning about new ways to approach prospecting emails and the Magic 35 criteria to measure potential client sales progress and ensure i'm well equiped with all the information I need. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Gary Whitehead – 18/04/2018

Picking up some useful tips from each session, to add to our day-to-day work. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Melanie Miller – 18/04/2018

There was plenty of interaction between the instructor and the attendees - it wasn't a "sit there and listen" workshop. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

James – 05/04/2018

The prospecting workshop had a good practical contrast to the more theoretical selling at a higher level. It was a very different approach to training than I have ever received in the past. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Matthew Watt – 03/04/2018

I'm very good at Inbound Marketing, Social Media & PR to generate awareness, interest & leads for myself & my partners but I want to introduce better systems & processes into my business to help me get better at converting this into sales as I know I'm missing opportunities all the time. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Paul Lancaster – 30/03/2018

The way it was delivered and the interaction between trainer and attendees, really took the time to explain everything if you were unsure – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Glen williams – 29/03/2018

I enjoyed the overall structure of the day. Solid breakdown of topics whilst ensuring all stages of sales learning were covered. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Dan Davies – 21/02/2018

Message mapping – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

George – 21/02/2018

Open pitches- what questions to ask, how to elevator pitch – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Liam – 21/02/2018

Elevator pitches in the group activity – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Brad-Lee Willey – 21/02/2018

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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