durhamlane reviews and feedback - independently hosted by CustomerSure

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Declan Doran – 19/02/2018

Interactive and open – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

richard adams – 12/02/2018

hearing peoples experiences good and bad – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
7/10 – Were the topics covered in the right amount of detail?

Jack Brown – 06/02/2018

Delivery, everybody got involved and the hand outs were very useful. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Stuart Whitifield – 29/01/2018

The overall understanding of what we needed a business meant that the delivery was spot on. Luke's energy and enthusiasm ensured everyone was engaged, and the Magic 35 toolkit is proving to be very useful in helping us think our opportunities through, and will significantly improve effecitveness – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Michael Mitten – 23/01/2018

The interactive activities. I also found the content to relate well to my role even though I am not in a typical sales role. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Sue Coy – 16/01/2018

I thoroughly enjoyed Luke's approach, enthusiasm, and ability to ask engaging questions to get prospects talking about their business and the challenges they're facing. I've been in sales a long time, but seeing a seasoned professional like Luke who has truly mastered his craft reminds me I have much to learn. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Trevor Hanson – 15/01/2018

I have had previous sales training but Luke's approach was refreshing and easy to follow. I have already used the open ended questioning techniques he taught me and was able to convert a lead on my first call using these. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Charlotte – 15/01/2018

The engagement and knowledge shared by Luke. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Steven Crake – 15/01/2018

"Killer questions" and the closing techniques. It's interesting being able to apply this to existing customers. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Helen – 15/01/2018

Different questioning techniques – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ollie Squires – 15/01/2018

Just new to Hougthon Internatioal sales team.The whole programme has given me a better understanding of sales – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Steven Gilluley – 15/01/2018

the training was very specific and covered all areas that I was looking to gain more knowledge. it was presented very well and examples made sense that I can apply to my future development in sales. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Mark Convery – 15/01/2018

The interactions and tasks that were set throughout the day made sure you were not just sitting and listening to someone all day and helped you to remain engaged. The exercises made you think and challenge yourself which is very important. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Chris Robson – 15/01/2018

Felt a bit like therapy – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Helen – 21/12/2017

It provided the opportunity to spend some time away to self-reflect on my current time management style and techniques and support my progress and development in the future. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Paul Ingham – 21/12/2017

Well delivered. Excellent trainer. Good pace and involvement of all participants. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Mark Batton – 19/12/2017

15 min "Friendly consultation" activities. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Dimitrios Romtsos – 15/12/2017

The information that was presented was useful – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Sam Green – 15/12/2017

Learning about different personalities and traits. Techniques to deal with pressure - getting back into the feel good zone - breathing techniques. Recommended books - I'm planning on purchasing the Stephen Covey book to listen to in the car, when I'm travelling. 15 minute consultancy exercises - can solve problems very quickly by involving others. The prioritisation matrix will help me to think and prioritises my tasks more accurately. Thank you very much Alison. I really enjoyed it! – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Trina Ives – 15/12/2017

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
6/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Helen Utley – 15/12/2017

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Jessica Maccio – 04/12/2017

Alison was brilliant. Loved the audience interaction, especially when we all went to our respective personality types. Ace!! – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

.... – 01/12/2017

I enjoyed the whole of the programme, it was very insightive. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Tony Silkstone – 01/12/2017

Interaction with groups / colleagues. In the sales training there are both BDM's and AD's who have totally different job roles so my suggestion would be to split the training based on role. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
4/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

John RIchardson – 01/12/2017

I enjoyed learning about the different sales techniques and strategies when approaching potential leads. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Aaron Ghera – 21/11/2017

Very engaging, good mix of discussion and activity – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Rachel – 17/11/2017

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Dani Bowkett-Willetts – 07/11/2017

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Caryn – 07/11/2017

Sales techniques are not something I have done before so it pushed me out of my comfort zone. This training made me realise if I practice some of those techniques it could help me initiate and build relationships – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Lisa – 07/11/2017

it was great to learn a few more tolls that i can really see benefiting me and my approach – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Luke Clarke – 06/11/2017

The energy that Luke brought to the session was great and sharing his knowledge about qualifying prospects helped my identify what I need to do more of in my role. – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
8/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Danny Ocean – 06/11/2017

I liked the idea generation aspect for company pitch. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Bilad Asankomah – 30/10/2017

Good to work with colleagues and share experiences – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

richard adams – 16/10/2017

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Ursula Hennell – 08/09/2017

It was a great introduction to the course and the material – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Stephen Hall – 08/09/2017

Interaction between participants – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Dave Earle – 07/09/2017

Building the message map to create an overview of what Perfect Image provides. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Leah Wilson – 01/09/2017

training on killer questions was very useful – What part of the programme did you like most?

9/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Rowann Blair – 01/09/2017

It was very interactive and casual, so people felt more comfortable to speak up – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Susan Peters – 01/09/2017

The manic 35 is a great tool. It allows progress of leads and the success of them qualification process to be consistently measured, assessed and improved. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
8/10 – Did the programme achieve it's objective?
8/10 – Were the topics covered in the right amount of detail?

Rob Day – 18/08/2017

Being able to put the theory into practice during the session and leaving with something tangible we can start using straight away. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Seema Dadhria – 17/08/2017

The second day was the best because we actively attempted some of the topics covered during the training. – What part of the programme did you like most?

8/10 – Please rate your instructor's subject knowledge
8/10 – Please rate your instructor's presentation skills & delivery
7/10 – How would you rate your instructor(s) overall?
7/10 – Did the programme achieve it's objective?
6/10 – Were the topics covered in the right amount of detail?

Abul – 17/08/2017

It helped us to revisit some of the themes & tools we had started to use in the first set of sessions. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Ursula Hennell – 11/08/2017

Qualifying and killer questions. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Hollie Dyson – 05/07/2017

Magic 35 qualification questions – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
9/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Ellen Bryan – 05/07/2017

It was really helpful as a group to create an email structure, call structure and an elevated pitch. Luke could have easily just given us a structure to follow but instead we had to work together and think about what our mission statement is and how we (Netex) want to be portrayed when approaching prospects. Really liked the magic 35 as it's obvious but so easily overlooked and incredibly easy to implement into our everyday sales process. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Lucinda – 03/07/2017

Magic 35, group discussions, – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Maria – 30/06/2017

10/10 – Please rate your instructor's subject knowledge
10/10 – Please rate your instructor's presentation skills & delivery
10/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
10/10 – Were the topics covered in the right amount of detail?

Courtney – 23/06/2017

I really enjoyed the meeting role play, it gave a good insight into how other people deliver and prepare there meetings. – What part of the programme did you like most?

10/10 – Please rate your instructor's subject knowledge
9/10 – Please rate your instructor's presentation skills & delivery
9/10 – How would you rate your instructor(s) overall?
10/10 – Did the programme achieve it's objective?
9/10 – Were the topics covered in the right amount of detail?

Paul Connor – 22/06/2017

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