durhamlane reviews and feedback - independently hosted by CustomerSure

I really liked the interactive nature of it and the way we got involved from the beginning. It was also good to be able to use a relevant example as it enabled me to leave the course thinking how I could put what I had learned straight into practice. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Eli Wike – 28 Jun 13

The culture piece - who were are as a brand and where we position ourselves in the market. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
7/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Sam Wall – 27 Jun 13

Overall I think the workshop was good, it was refreshing to hear about business development and questioning techniques in a softer light. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Katrina Simpson – 27 Jun 13

Practical solutions / tips to take back into the office and implement immediately - this has also got the desired result too, therefore I will keep on adopting this new approach – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Sarah Dargue – 27 Jun 13

I enjoyed Richard's clear passion for the subject matter, and that his insight was clearly from personally acquired experience. His manner of presentation was relaxed and informal but efficient and inspiring. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Caroline Fox – 27 Jun 13

I liked the amount of discussion we had as a group, allowing me to see the different styles and approaches. I also found the killer questions and mantras very useful – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Michael Raven – 27 Jun 13

Personally I liked some of the phrases to challenge clients and also the email structure to send to the highest possible contact. I did however think as the course had consultants with a wide variety of experience from those new to recruitment to more experienced there were quite a few areas that those with no limited experience would really benefit from going into a bit more detail. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Lisa Taylor – 27 Jun 13

I liked the informal, involved feel to the workshop – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Amy Slater – 24 Jun 13

Richard applied what he was saying to each of our businesses - which was particularly helpful considering the delegates came from a range of business sectors. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Amelia Wareing – 21 Jun 13

The presentation skills and the group excercises they helped each person around the table immensely. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Paul Drake – 19 Jun 13

Applying the learning to my business e.g. message map activity – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Jonathan Porter – 19 Jun 13

thought provoking. Good opportunity to sit back and assess sales processes/actions in an understandable, objective way. Has led to some changes being implemented within the business already.... – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Jordan Sawyer – 19 Jun 13

By far the most useful of the three sessions (although the previous two built up to this nicely). Good techniques and thought provoking activities. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Mr Michael Williams – 19 Jun 13

Relaxed environment and the fact that all the workshops were divided over 3 weeks. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Robert Brown – 19 Jun 13

All the information was very relevant to my requirements – What did you like most about this workshop?

Seeking out new business from new customers – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Robert Brown – 14 Jun 13

Again, I like the interactive nature of the workshop. The structure of the workshop really makes you think and gets you to question your own business and the way you currently do things - which definitely helps the learning process. – What did you like most about this workshop?

Our biggest issue is finding the initial leads. Once we get in front of a potential new customer, our experience and skills speak for themselves - but it is getting that initial appointment that we find most difficult. I think that some of that is due to internal processes not being as effective as they should be, and some of it is our inability to get through to the right person. – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Elaine Parker – 12 Jun 13

The exercises really helped to find problems with our current sales issues. – What did you like most about this workshop?

Having confidence when selling our services – What's your company's biggest sales performance challenge?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

Bob Makin – 12 Jun 13

Richard is very engaging and enthusiastic so this was again a key component. I also liked the introduction to the Magic 35 tool, which will be useful in future. – What did you like most about this workshop?

Our biggest challenge at the moment is breaking into the market so really need to break through this barrier. – What's your company's biggest sales performance challenge?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Natalie Taylor – 12 Jun 13

Time to think about own business from client's point of view, with ideas from others with similar businesses. – What did you like most about this workshop?

Influx of poor quality leads. Time used up by would-be clients asking for quotes with little intention of buying. Getting all staff to be attentive and caring is one problem at the moment. – What's your company's biggest sales performance challenge?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Jonathan Porter – 12 Jun 13

The excercises were most valuable as it allowed us to put into practice what Richard was telling us and what we should be doing in our businesses to qualify opportunities and give us the best possible chance of turning these into actual jobs. – What did you like most about this workshop?

Our biggest sales performance challenge is proactivity generating opportuinities with sales targets, converting leads from referals and customer driven leads isn't a problem. – What's your company's biggest sales performance challenge?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Paul Drake – 12 Jun 13

Richard was very engaging and enthusiastic, using humour at the right times. You can tell that he knows what he is talking about and I particularly liked the real life examples which gave authenticity to what he was saying. – What did you like most about this workshop?

I left the workshop feeling more motivated and knowledgable and am looking forward to next week. – Please share any other comments or observations

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Natalie Taylor – 05 Jun 13

Exceeded expectations. Richard was lively and had lots of experience and examples to inform us about. – What did you like most about this workshop?

The first half dragged a bit. But as the class got more interactive and the examples were used, it did liven up and was more fun and informative. – Please share any other comments or observations

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Bob Makin – 04 Jun 13

Specialist training, good understanding of the type of sales processes in software/digital businesses. Easy to absorb delivery. – What did you like most about this workshop?

More emphasis on the type of language which is proven to work might be beneficial. – Please share any other comments or observations

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Unknown – 04 Jun 13

The mix of subject matter and example driven structured approach. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
9/10 – How valuable were the exercises?
9/10 – Were the topics covered in the right amount of detail?

Paul Drake – 04 Jun 13

I liked the interactive nature of this workshop. I have been to others where you are just talked at and quickly lose interest, but this was a refreshing change! – What did you like most about this workshop?

Elaine Parker – 04 Jun 13

There were a couple of nuggets of gold in the presentation that resonated with me. I look forward to next week's session to get more into the detail. – What did you like most about this workshop?

The coffee was terrible, I know it's not your fault, and that (ultimately) the council that are paying for it, but really? Instant? Dreadful. – Please share any other comments or observations

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
8/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Ben Mawhinney – 04 Jun 13

Interesting, relatable and useful information delivered in a logical format. – What did you like most about this workshop?

Really enjoyed the session. – Please share any other comments or observations

Jordan Sawyer – 04 Jun 13

the relative informal approach to learning and the interaction – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Chris Jones – 03 Jun 13

Whilst the workshop was very sales orientated and this appreared to exclude the non-sales members, I found it useful to think about what we know about client expectations. There where times however where I felt we spent too much time naval gazing, and not enought time on the objectives of each section! – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Gregg Capon – 29 May 13

I liked the section looking at how the business fit presentation should piece together and found that very useful. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
6/10 – Were the topics covered in the right amount of detail?

Eli Wike – 24 May 13

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Jessica Hackett – 24 May 13

The interaction, the relaxed atmosphere and ideas personalized to your needs. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Diane Walker – 24 May 13

The workshop was punchy and Richard kept it alive throughout. I was inspired by the content and felt ready for a new challenge. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

John Price – 23 May 13

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Nigel Tebbs – 23 May 13

Due to it beign a small class it was easier to interact. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Jessica Hackett – 17 May 13

- Relaxed / friendly atmosphere - Refreshing approach towards covering the basics of sales – What did you like most about this workshop?

- Improve through-project contact with clients – What are you going to do differently following the workshop?

7/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

David Addy – 16 May 13

We were encouraged to participate with ideas and it generated a good discussion rather than just being talked at – What did you like most about this workshop?

think about our approach to Sales in a different light and try and implement some of the mantras into our philosophy – What are you going to do differently following the workshop?

9/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Charlie Sullivan – 16 May 13

I think the way in which each topic is explained and then we were encouraged to directly relate it to our company meant we were able to directly link the learning to our day-to-day experiences. I think the informal yet still professional manner in which the training was held helped encouraged us to discuss matters openly and honestly. – What did you like most about this workshop?

I am inspired to ask for customers feedback on our company as well as consider how I phrase questions in order to receive the most useful information from people (open questions). I will start to think about how selling is a process and what actions needs to occur at each stage in the process. I have already held the 'what motivates you' questionnaire with my team and learnt they all valued 'recognition' in their top 2 which reminds me to ensure they do receive recognition when deserved. – What are you going to do differently following the workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Charlotte Pugh – 16 May 13

The open, informal and relaxed atmosphere created, encouraged discussion. – What did you like most about this workshop?

Concider how to engage my clients at a higher level and how do I help them sell their services to their clients. – What are you going to do differently following the workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Gregg Capon – 16 May 13

- Very useful topics that were covered in a concise way that was easy to understand and follow. - Provision of helpful tools and techniques to take away and practice. - Richard's pace and relaxed and engaging style of delivery - Good mix of interaction, group discussion and exercises as well as the presentation of information – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Tracy Armstrong – 14 May 13

The informal and engaging nature of the afternoon. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Elliot Crosby-Close – 10 May 13

The small delegate numbers allowed for personal discussions and relevant examples. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your instructor overall?
8/10 – Did the workshop achieve its objectives?
8/10 – Were the topics covered in the right amount of detail?

Eli Wike – 29 Apr 13

Refreshing previous training and current techniques – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
8/10 – How would you rate your instructor overall?
7/10 – Did the workshop achieve its objectives?
7/10 – Were the topics covered in the right amount of detail?

Paul Radford – 19 Apr 13

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
10/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Jessica Hackett – 19 Apr 13

9/10 – Please rate your trainer's subject knowledge
9/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
9/10 – Were the topics covered in the right amount of detail?

Nigel Tebbs – 11 Apr 13

Everything was easy to understand, each point that referenced theory was explained in a practical manner. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
9/10 – Did the workshop achieve it's objectives?
8/10 – How valuable were the exercises?
8/10 – Were the topics covered in the right amount of detail?

Lorna Howey – 04 Apr 13

I liked the way how it was delivered as for the sales training, it was convincing and professional. However it was a lot to take for one day, in the future would have been better to have 2 half days. – What did you like most about this workshop?

9/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your instructor overall?
9/10 – Did the workshop achieve its objectives?
10/10 – Were the topics covered in the right amount of detail?

Marta Rybarczyk – 03 Apr 13

The fact i ended the sales course knowing hints and tips that might help me if i was to enter the sales job role. – What did you like most about this workshop?

8/10 – Please rate your trainer's subject knowledge
8/10 – Please rate your trainer's presentation skills and delivery
9/10 – How would you rate your trainer overall?
7/10 – Did the workshop achieve it's objectives?
7/10 – How valuable were the exercises?
7/10 – Were the topics covered in the right amount of detail?

Amy Banks – 28 Mar 13

Just the right amount for the length. – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

David Binns – 27 Mar 13

Group mix Group input Content Venue – What did you like most about this workshop?

10/10 – Please rate your trainer's subject knowledge
10/10 – Please rate your trainer's presentation skills and delivery
10/10 – How would you rate your trainer overall?
10/10 – Did the workshop achieve it's objectives?
10/10 – How valuable were the exercises?
10/10 – Were the topics covered in the right amount of detail?

karen – 27 Mar 13

durhamlane Reviews

Based on 799 reviews and 795 ratings our customers rate us 9.1/10.

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