The activity in which we were thrown into a demo scenario of a live phone call I feel allowed us to implement what we had learned into practice. – What part of the programme did you like most?

• 10/10 – Please rate your instructor's subject knowledge
• 10/10 – Please rate your instructor's presentation skills & delivery
• 10/10 – How would you rate your instructor(s) overall?
• 10/10 – Did the programme achieve it's objective?
• 10/10 – Were the topics covered in the right amount of detail?