The section covering closed versus open questions and then the role-playing scenarios to test such conversations were extremely useful. – What part of the programme did you like most?

• 9/10 – Please rate your instructor's subject knowledge
• 9/10 – Please rate your instructor's presentation skills & delivery
• 9/10 – How would you rate your instructor(s) overall?
• 9/10 – Did the programme achieve it's objective?
• 9/10 – Were the topics covered in the right amount of detail?