Learning about useful topics and key pointers in different situations such as behavioural modes and prioritising customer requirements. Engaging with colleagues to learn from them regarding how they react in situations and current issues using the day as a forum and the trainer as the guide (eg the lego activity) – What did you like most about this workshop?

• 8/10 – Please rate your trainer's subject knowledge
• 8/10 – Please rate your trainer's presentation skills and delivery
• 8/10 – How would you rate your instructor overall?
• 6/10 – Did the workshop achieve its objectives?
• 6/10 – Were the topics covered in the right amount of detail?