I enjoyed being challenged to think consciously about what I'm doing on the telephone. It has let me walk away with things in mind to try as a new approach as well as reaffirming some skills I've learned so far. – What did you like most about this workshop?

• 7/10 – Please rate your trainer's subject knowledge
• 5/10 – Please rate your trainer's presentation skills and delivery
• 7/10 – How would you rate your instructor overall?
• 5/10 – Did the workshop achieve its objectives?
• 5/10 – Were the topics covered in the right amount of detail?