I thought there was great theory presented to us and it was nice to see that quite a few bits of it we were actually doing. My favourite parts where the workshops where we actually got to apply the theory to our day to day jobs. It's the best way to actually using it; is to apply it to a day to day account. The Magic 35 is critical to us being as efficient as possible in our jobs. I had two meetings the following day and it made me think how to structure my call and be as efficient as possible. – What part of the programme did you like most?

• 10/10 – Please rate your instructor's subject knowledge
• 10/10 – Please rate your instructor's presentation skills & delivery
• 10/10 – How would you rate your instructor(s) overall?
• 10/10 – Did the programme achieve it's objective?
• 10/10 – Were the topics covered in the right amount of detail?