Killer Questions and Magic 35. These 2 tools are key indicators to decipher how likely a sale is to complete. The NBS Service team have taken Magic 35 and reformed it and it is now being used on a daily basis. The belief equation also stuck in my mind. Being knowledgeable and believing in our products and services is something that should continue to grow. – What part of the programme did you like most?

• 10/10 – Please rate your instructor's subject knowledge
• 9/10 – Please rate your instructor's presentation skills & delivery
• 10/10 – How would you rate your instructor(s) overall?
• 8/10 – Did the programme achieve it's objective?
• 8/10 – Were the topics covered in the right amount of detail?