Our Commitment to Customer Service

At durhamlane the client is king. We take customer service very seriously. Our aim is always to under promise and over deliver.

We want all of our customers to be more than just satisfied and because of that are always looking for ways to constantly improve the way we work with our clients. If there’s anything we can do to improve your experience with durhamlane, we would like to hear about it.

We would rather have the opportunity to put things right and avoid an unnecessary situation in advance, than lose you as a valued customer, but to do that we need your valued feedback.

Unlike most companies that ask for feedback but never seem to do anything about it you have the durhamlane 100% guarantee that every comment will be read and acted upon accordingly, via our CustomerSure tracking system.

Thanks and we look forward to hearing from you,

durhamlane